A thought after Quaker Heritage Day:
I posit two paradigms for exhortation, that is, for a communications act whose intent is to alter attitudes or behavior.
- reasons-supplied
- reasons-not-supplied
That is, you can tell your audience why there is a need to urge them to change, or you can simply urge them and not say why there’s a need.
I’m thinking of this because the messages of Peggy and Marge this weekend were largely hortatory, because the basic thrust of their message was firmly in line with exhortations I give frequently in my teaching and preaching, and because it seemed that their message met with less resistance than mine, a fact for which I am seeking a reason. And it occurs to me that I am an intense seeker and supplier of reasons, and Peggy and Marge, at least this past weekend, were not.
Now there can be many explanations for this phenomenon which have nothing to do with supplying reasons. To name a few:
- Guest speakers from out of town usually get more respect than the home-grown product. It’s why speaking is such a lucrative gig; organizations know the persuasion value of having an “expert” come from elsewhere to say what the leaders of the organization have been saying all along, knowing that the expert will be better heard.
- That the guest is paid and that the organization has put forth effort to bring them in heightens the perceived value of their opinions. As Gerald Weinberg has put it, “the more they pay you the more they respect you.”
- The larger the audience that is “going along” with what is being said, the greater the speaker’s credibility in the mind of the average audience member. “All these people aren’t disagreeing, therefore the speaker must be right.”
Thus, supplying or not supplying reasons can in no way make or break an audience’s receptivity. But I hypothesize that giving reasons within an exhortation can have a multivalent effect on that receptivity.
These are ways in which giving a reason can undermine a message:
- A hearer can judge that the reason does not apply to him/her, and thus feel exempt from hearing the message.
- A hearer can fail to understand the reason given. Since the reason is given as support for the exhortation, the exhortation loses credibility when the reason isn’t understood.
- A hearer can simply disagree with the reason given. Again the exhortation loses credibility.
On the other hand, despite these dangers, supplying reasons can greatly enhance a message’s effectiveness. I suspect this effect will show itself in the long run and not immediately. Why? Because when I listen to a rhetorically effective message, I can be led into a sense of strong immediate agreement. But if the purpose of the message was to change my behavior, then when I go out into the world and behave differently, the question will arise as to why I am behaving in the new way. It will arise in the minds of others to whom my behavior is peculiar, and in my own mind.
If the reasons I am able to give, to myself and others, are non-existent or weak, and if there is any social pressure to revert to my old and customary behavior, I’m very likely to revert. So, while in the message that asks me to adopt new behavior, the giving of reasons may undermine the immediate rhetorical aim of having the audience bond emotionally to the message, it may have an opposite long-range effect: of making the new behavior easier to adopt and to persist in.
In part 2 of this post, I’ll flesh out these abstract ideas with some examples.